PSEG-LI is touting a new feature for customers to connect with the utility–the ability to pay bills or ask questions about accounts by using an Amazon Alexa device.
To get started, customers should go to their Alexa app and search for the PSEG Long Island “skill.” Once they link their PSEG Long Island account to Alexa, customers can manage their account using Alexa’s voice technology. Customers are able to make payments, ask billing questions, get saving and safety tips and more – all just by using their own voice.
“Now customers can easily interact with PSEG Long Island in real time to get the information they need and want by simply asking Alexa,” said PSEG Long Island Customer Operations Vice President Rick Walden. “This is just one of the many ways we’re using technology to improve the customer experience and make it easier to do business with us.”
For more information, visit www.psegliny.com/Alexa
PSEG-LI says it will add more features in the future.