The state Department of Motor Vehicles announced Thursday that it has expanded the number of topics that can be addressed through its live chat operation.
Residents can talk with workers through the DMV website, directly messaging DMV representatives to get answers.
Customers can access the live chat feature through the agency’s “virtual agent” or chatbot. Agents can help answer questions related to the following topics:
- Where is my license, permit or registration? (NEW)
- REAL ID / Enhanced license questions (NEW)
- Clean Pass Stickers (NEW)
- Traffic Tickets
- Refunds/accounting questions
DMV will expand the topics live chat representatives will respond to, in the coming months.
“This expanded service option is part of a much broader effort underway at DMV to better serve customers,” said DMV Commissioner Mark J.F. Schroeder. “Nearly every New Yorker relies on the DMV at some point in their lives, so we are focused on simplifying the way we do business and meeting customers where they are. The expansion of live chat is proof of our commitment to doing just that.”
The DMV also offers more than 65 transactions online. Customers can renew a driver license, renew a registration or renew a non-driver ID on the DMV website. Other top services include address change, replace a lost license, permit, or ID, replace a registration, check the mailing status of a license, permit or ID and sign up to get emails and/or text reminders.