More Companies Warned on Covid-19 Test Turnaround Times

Two more companies have been warned about meeting promised turnaround times for Covid-19 testing results.

New York Attorney General Letitia James issued warning letters to EZ Test NY (a Brooklyn-based collection center) and Keep Health Safe (a Fort Lee, New Jersey-based collection center) —saying they have not met promised turnaround times. Both companies have testing sites throughout New York City where they are advertising the delivery of results within 24 hours (EZ Test NY) or 48 to 72 hours (Keep Health Safe), yet both companies have made customers wait in excess of seven days for results, with some complaints detailing wait times as long as 11 days. The two letters notify both companies that New York law prohibits false advertising and instructs the companies to immediately update their websites and any signage at test sites to accurately reflect how long individuals can expect to wait before receiving COVID-19 test results.

“Across the city, labs and collection centers continue to make false promises about turnaround times for COVID-19 test results when there is no way for them to actually fulfill those promises,” James said.

In addition to warning EZ Test NY and Keep Health Safe to update their websites and signage and to instruct their employees to provide accurate information concerning turnaround times, the letters issued by Attorney General James request that both companies contact all of their customers who are currently awaiting COVID-19 test results to let them know when they can realistically expect to receive those results.

The most recent letters follow those sent last month to LabQLabworqSameday Health, and ClearMD Health demanding that the companies take similar steps to update their websites and their signage, and to inform consumers about realistic wait times for COVID-19 test results.

Consumers can file a complaint online with the Office of the Attorney General’s Consumer Frauds and Protection Bureau or call the office at 1-800-771-7755.

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