The Metropolitan Transportation Authority said Thursday that it will no longer use Twitter to make service announcements, saying, on the social media site, that “Twitter is no longer reliable for providing the consistent updates riders expect.”
It then listed various MTA-produced alerts and apps that said will continue to work.
Twitter has come under increasing scrutiny after its purchase by Elon Musk, with several celebrities, media companies and other organizations abandoning the platform recently. Musk laid off a large number of employees after taking over, leading to numerous complaints about technical problems, and reports of an increase in racist followers.
The MTA added, “We know this is a big change. But we’re still here for you, 24/7, and our goal remains the same: to provide the most accurate, up-to-the-minute information possible so you can have a smooth and safe ride. Thanks for riding with us.” It also said its account would remain on Twitter but service alerts would be found elsewhere.
Twitter is changing its corporate name to X next month.